Challenge
The Home Office faced a critical issue: under-reporting of workplace accidents and poor follow-through on incident investigations by line managers. These shortcomings jeopardised legislative compliance and organisational accountability, as identified in the 2021 Health & Safety Audit Report.
ASU was engaged to bring strategic clarity and architectural discipline to improve the accident and incident reporting (AIR) process across the Home Office.
Solution
ASU led a business architecture and analysis team within the DDaT Enablers Portfolio to support the Discovery Phase of AIR. Their architecture-led approach focused on linking organisational strategy to operational improvement, including:
- Workshops & Engagement – Conducted in-person and remote workshops with Health & Safety teams to deeply understand the reporting landscape and transformation goals.
- Blueprint Creation – Developed a robust business architecture that included:
- Organisational mapping and stakeholder analysis to identify key affected groups.
- Capability mapping and interaction views to surface underperforming areas.
- Value streams to visualise impact across internal and external stakeholders.
- Strategy map and prioritisation framework linking audit findings to Home Office transformation objectives.
Outcome
The Discovery Phase delivered immediate value:
- The Health & Safety Transformation team recognised the strategic impact of architecture-led thinking.
- Business analysts within DDaT gained the context and tools to continue the transformation effectively.
- Strategic options for leveraging AIR data to benefit other Home Office areas were identified.
- The value of business architecture was acknowledged by senior leadership, including the Head of Business Architecture.
ASU’s work laid the groundwork for a safer, more accountable workplace environment, aligned with long-term government transformation priorities.